Historical customer story · Plato-connected workflow pilot · April 2026 · Singapore

How DFI Synergy moved its front-desk workflow into Oralstack in three days.

A three-chair, four-provider clinic in Singapore piloted Oralstack's appointment, reception, and reviewed checkout workflows through a Plato-connected deployment.

“We used to book on WhatsApp and a paper diary. Now we don't reschedule without it being on the schedule, and the bill is ready before the patient stands up.”

Practice manager, DFI Synergy

Request a scoped pilot proposal →See the front-desk workflow

Schedule · Mon 27 AprLive demoSample Dental Clinic · synthetic data

Chair 1

Chair 2

Chair 3

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Drag any appointment— confirmation sends instantlyView day →

The situation

DFI Synergy ran a busy general + hygiene practice on a paper diary, supplemented by WhatsApp confirmations and a separate billing spreadsheet. The setup worked when the clinic was smaller — but as appointment volume grew, three problems became routine.

Reschedules made on WhatsApp didn't always reach the diary in real time, occasionally producing double bookings.
Billing was reconciled at end-of-day. The same-day-bill rate sat at 60%; the rest were follow-ups that cost staff time and aged into receivables.
Recall outreach was manual. Patients due for hygiene at six months were tracked in a spreadsheet that nobody updated consistently.

Why Oralstack

DFI Synergy evaluated three options to replace the paper-and-WhatsApp setup: continue with Plato (the dominant Singapore PMS), Open Dental, or Oralstack. The shortlist came down to two requirements neither legacy option met cleanly.

The first was a schedule and reception view the front desk could work from throughout the day. The second was a reviewed checkout flow that kept billable lines, payer estimates, payment recording, and receipts together while preserving the Plato connection boundary.

Oralstack was chosen on a third factor as well: APAC region hosting and a tenant-isolated data model. The clinic agreed to a focused, Plato-connected front-desk pilot. This case study does not claim a standalone deployment or that every legacy record and native PMS workflow moved into Oralstack.

“The drag-to-reschedule was the moment it clicked. We could move a patient while keeping the day visible to the rest of the front desk.”

Clinical director, DFI Synergy

What ran in the pilot

The initial Plato-connected pilot focused on the staff-facing clinic day and checkout hand-off.

Appointments — a shared provider schedule with staff booking and rescheduling.
Reception — arrival, queue, chair hand-off, and checkout status in one workboard.
Checkout — staff-reviewed line items, payer estimates, payment recording, and receipts.
Patient context — directory access and a unified folder for visits, billing, and clinical work.

Illustrations, labelled by scope

Reviewed checkout · included in this pilot
Discharge · Invoice INV-0421Live demoDemo patient 202 · DEMO-1054
- DCC107Filling, composite (16-O)S$180.00
- DCC301Polish & scaleS$120.00
- DCC212Hygiene assessmentS$80.00
SubtotalS$380.00
GST (9%)S$34.20
Total dueS$414.20
Take payment
Outstanding S$414.20 · pick a mode · audit-logged on submit
Odontogram · product illustration, outside this pilot
Patient chartLive demoDemo patient 201 · DEMO-1042
MaxillaryFDI
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R
L
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MandibularClick to chart

What's next

DICOM/device ingest, automated WhatsApp recall, and other controlled rollouts were not included. This connected workflow pilot is not evidence of a standalone clinic-system cutover.

By the numbers

What changed in the first month.

3 days
From kickoff to front desk live on Oralstack — schedule and billing.
Apr 2026
0
Appointments lost in the transition from the paper diary.
Apr 2026 transition window
120+
Drag-to-reschedule operations completed in week three alone.
Pilot week 3
85%
Same-day billing rate at week four, up from 60% pre-Oralstack.
Pre-pilot vs week 4

How the numbers were measured

Same-day billing rate is the share of completed visits where the bill was settled in full before the patient left the chair, measured weekly from Oralstack's discharge-flow billing log against the visit's discharge timestamp. Pre-pilot baseline (60%) was taken from DFI Synergy's prior end-of-day reconciliation reports for Q1 2026, normalised to the same definition. Week-4 measurement (85%) is the trailing 14-day rolling average through the end of the fourth pilot week. Drag-to-reschedule operations are counted from the audit log (entries of type schedule_drag_committed). Cutover days are calendar days from kickoff to the schedule running for live patient traffic without a fallback paper diary running in parallel. Lost-appointment count is reconciled from the patient list at cutover against the first 30 days of bookings.

Buyers reviewing this case study are welcome to ask for the underlying queries — ask about the methodology.

See whether this workflow fits your clinic.

DFI Synergy's results reflect one named April 2026 pilot. Share your clinic shape and preferred start mode for a scoped proposal, or request a walkthrough of the Plato-connected run-the-day path used in this evidence.

Request a scoped pilot proposal →Request a workflow walkthrough