Oralstack

Patient journey

From the moment they hear about you to the moment they're due back.

Most PMS demos walk you through features by department — scheduling, charting, billing, imaging. Useful for the people who use those modules; less useful for the clinic owner deciding whether to buy. This page maps Oralstack to the patient lifecycle instead, so the question stops being “does it have feature X?” and starts being “does the clinic measurably get better at every stage of a visit?”

Tap any stage. Every stage has a fully wired before/after demo — scrub through the linear journey from discovery to recall.

Stage 01 of 7 · Discovery

Where are new patients actually coming from, and what does each cost me?

Patient: A potential patient hears about the clinic — Google search, friend's referral, social, insurance directory.

Clinic: Marketing spend, Google Business profile, referrals from existing patients. The clinic mostly can't measure what's working.

Anchor metric

Cost per acquired patient

Industry baselineS$80–S$200 across mixed channels (estimate)
With OralstackVisible per channel, attributed back to first visit

Source: Internal estimate based on conversations with Singapore practice managers — validate before quoting publicly.

Without Oralstack

With Oralstack

Where this lives in Oralstack

ToolReviews & referrals

Demo · focused on discovery

See where new patients actually come from on your clinic.

30-min walkthrough on a real Singapore practice — Google reviews synced, referrer captured at intake, source tied to the patient record from visit one.

Book a demo focused on Discovery

How the seven stages compound

Each stage's improvement multiplies into the next.

A booking that lands first-call shapes a pre-visit that's already form-complete, which shapes an arrival that's chair-ready in minutes, which protects the chair time that drives same-day billing. The math doesn't live in any single stage — it lives in the chain.

  1. 01Discovery
    Cost per acquired patient
    S$80–S$200 across mixed channels (estimate)Visible per channel, attributed back to first visit
  2. 02Booking
    No-show rate
    12–18% across Singapore general practicesBelow 8% with WhatsApp confirmations + 24h reminders
  3. 03Pre-visit
    Same-day-form-complete rate
    30–50% for paper / PDF intake (estimate)85%+ with WhatsApp-delivered forms and pre-visit nudges
  4. 04Arrival & huddle
    Arrival → chair time
    8–15 minutes typicalUnder 5 minutes when intake is pre-completed
  5. 05Chair
    Charting + admin overhead per visit
    10–15 min per visit on form-led PMS (estimate)Under 4 min with case-note parser + tooth-led charting
  6. 06Discharge
    Same-day-bill rate
    60–65% on legacy PMS85%+
  7. 07Follow-up & recall
    Recall coverage rate
    40–60% of due patients reached (estimate)85%+ with surfacing 3 weeks ahead and templated outreach

What we'll quote, what we won't

The strongest individually defensible delta is same-day-bill rate — DFI Synergy moved from 60% to 85%+ in the four-week pilot, and the math on that alone is real money for a 3-chair clinic. The other deltas amplify it (faster booking → fewer empty slots, tighter recall → more revisits, shorter chair-cycle → more visits per chair-day) — but the compound number depends on your visit volume and ticket size, not on a generic benchmark. We'd rather instrument it on your clinic than promise a multiple.

See the whole journey on your clinicRead the DFI Synergy pilot →